LoNMG Executive Search and Consulting LLC

LoNMG Executive Search and Consulting LLC This company has been verified by this domain - www.lonmgllc.com

Dubai, United Arab Emirates

Job Title
Service Delivery Manager
Experience
Senior
Location
Rosebank, South Africa
Job Type
Full Time On-site
Deadline
28 September, 2024
Apply now

Company Description

OUR STORY

With a history of successful C-Level Executive placements, LoNMG has become the hub for most Corporates globally when they are looking for leaders who have a reputation for growing businesses and bringing change in the Corporate world.

LoNMG Executive Search and Consulting LLC brings huge cost savings and measurable value addition to any forward thinking organisation that wants to translate its winning strategy into tangible success. As head-hunters within various industries, we are strongly plugged into the network of the right candidates you need to promote and represent your brand. Our commitment is simply to deliver exceptional individuals with the right work ethic, technical and soft skills that matches our clients’ requirements and environment.Our team has years of a proven track record of exceptional delivery, which has made us the hub for most Corporates globally.

 

We pride ourselves as a headhunting boutique that provides highly reputable candidates to deliver organisational growth and transformation.

Our goal is to connect the right leaders and talent to the right businesses

Skills
  • Proficient command of English
  • Technologies: (Products, Programming languages)
  • Methodologies (project management, presentation)
  • Minimum of 5 years in Service Delivery Management

Description

JOB GOALS (HIGH LEVEL DESCRIPTION) 

  1.  Correctly channel service support requests from External and Internal Customers (e.g. Sales) to the correct delivery teams. 
  2. Handle external and internal customer escalations. 
  3. Continuously and pro-actively provide communication and updates to all parties until service support requests are resolved.
  4. Act as the ‘firewall’ between Internal customers and operational teams, ensuring that Internal customers are timely provided with progress reports while delivery teams have absolute clarity on desired outcomes to achieve customer excellence.
  5. Track all service support requests by category and priority using Kanban methodologies and tools. Optimize the request funnel. Prioritize requests while maintaining the optimal output flow (delivery rhythm). 
  6. Provide real-time and historic support performance reports using dashboards and visualisations, ensuring all internal stakeholders are continuously aware of the service